Shipping policy

Shipping & Delivery Policy

Piano Palace sells pre-owned pianos that require specialized professional moving. All delivery services are individually quoted and arranged directly with our store.

Delivery Quotes

Delivery is not included in the piano’s advertised price unless expressly stated in your written sales agreement.

Moving costs are quoted for each instrument and delivery location. Factors affecting the quote include:

  • Piano type, size, and weight.

  • Distance between the pickup and delivery locations.

  • The professional piano-moving vendor used.

  • Stairs, steps, elevators, and floor level.

  • Doorway dimensions, narrow turns, and other access limitations.

  • Specialized equipment, additional personnel, or unusual moving requirements.

Submitting an online order or inquiry does not establish a final delivery price or delivery date. Brian, our owner, or another authorized Piano Palace representative will contact you to confirm availability, review moving requirements, and provide a delivery quote before transportation is arranged.

Delivery Area and Scheduling

Delivery availability depends on the destination, access requirements, and availability of qualified professional piano movers.

Once you approve the quote, we will coordinate scheduling with you and the moving vendor. Delivery timing is confirmed individually; we do not offer a standard shipping speed for all instruments.

Weather, vendor availability, and other circumstances may affect scheduling. If an agreed delivery commitment cannot be met, we will notify you and provide any revised scheduling, cancellation, and refund options required by applicable law.

Customer Responsibilities

Customers must provide complete and accurate information about the delivery location before the move is quoted, including:

  • The full delivery address and intended placement of the piano.

  • All interior and exterior stairs or steps.

  • Elevator availability, dimensions, and reservation requirements.

  • Narrow doorways, hallways, turns, or other access restrictions.

  • Parking, loading access, and building requirements.

Please ensure the delivery route and intended placement area are clear and accessible, and that an authorized adult is present to receive the instrument.

If previously undisclosed conditions change the moving requirements, the move may need to be rescheduled or requoted. Any additional charges will be explained and require your approval before additional work proceeds.

Delivery Inspection

Please inspect your piano upon arrival and note any visible damage or concerns on the delivery receipt before signing. Report delivery concerns promptly to Piano Palace at 845-334-0770.

Signing for delivery does not waive coverage for hidden defects, your warranty rights, or remedies available under applicable law.

Customer-Arranged Pickup

If you wish to arrange your own professional piano movers, please contact Piano Palace in advance to coordinate pickup and confirm access and scheduling requirements.

Returns and Return Moving Costs

Returns are governed by our Returns & Warranty policy. For voluntary returns within the 30-day return period, customers are responsible for professional return moving costs. Original delivery charges are nonrefundable.

These conditions do not limit remedies required by law for defective or incorrectly supplied instruments.

Contact Us

For a delivery quote or questions about an upcoming move, contact:

Piano Palace
110 Cornell Street
Kingston, NY 12401
Phone: 845-334-0770